Spin Castle Casino KYC Policy
KYC Policy
Purpose of Identity Verification
Spin Castle Casino is committed to maintaining the highest standards of regulatory compliance and player protection. Know Your Customer (KYC) verification is a mandatory requirement under anti-money laundering (AML) regulations, UK Gambling Commission standards, and our Curacao gaming license [34389464EU]. The verification process ensures that all players are genuine individuals, of legal age, and not subject to sanctions or gambling restrictions.
KYC procedures protect both Spin Castle Casino and our players by preventing fraud, identity theft, and financial crime. We take player data security and privacy seriously, and all information collected during verification is handled in accordance with GDPR requirements and our Privacy Policy.
Required Documents for Verification
To complete the KYC process, players must provide the following documentation:
- Proof of Identity: A valid government-issued ID such as a passport, national identity card, or driving licence. The document must be current and clearly display the player's full name, date of birth, and photograph.
- Proof of Address: A utility bill, council tax bill, or bank statement dated within the last three months. The document must display the player's name and residential address. Tenancy agreements are not accepted as proof of address.
- Payment Method Verification: For bank transfers or card deposits, the first and last six digits of the card or bank account details may be required to confirm ownership.
All documents must be clear, legible colour copies or photographs. Digital submissions are accepted via email or the player account portal. Documents must be in English or accompanied by a certified English translation.
When Verification is Required
KYC verification is triggered under the following circumstances:
- When a player requests a withdrawal of £2,000 or more
- When cumulative deposits across a calendar month exceed £2,000
- When suspicious account activity is detected
- When a player claims a bonus promotion
- Upon account registration, if additional checks are flagged by our automated systems
- Before processing any withdrawal request, regardless of amount
Players may also be asked to provide additional documentation if inconsistencies are identified during initial verification, or if their account activity raises compliance concerns.
Account Status During Verification
While documentation is being reviewed, player accounts remain active. Players may continue to place bets, play games, and make deposits. However, withdrawal requests cannot be processed until KYC verification is fully completed and approved.
Spin Castle Casino will not place unreasonable time limits on verification. Routine verifications are typically completed within 24 to 48 hours. Complex cases requiring additional documentation or third-party checks may take longer. We will keep players informed of verification status via email.
Verification Processing Times
Standard verification: 24-48 hours
Verification requiring additional documentation: 3-5 working days
Enhanced Due Diligence (high-risk cases): up to 10 working days
We may request additional information if documents are unclear, incomplete, or if identity checks do not match our systems. Players will be notified immediately if further action is required.
Withdrawal Restrictions and Verification
No withdrawal request will be processed until KYC verification is complete. If a player requests a withdrawal before verification is finalised, the withdrawal will remain pending until documentation is approved. Players who fail to provide required documents within 30 days may face account suspension.
Once verified, players can withdraw up to £20,000 per calendar month, subject to our standard withdrawal terms and processing times of 24-48 hours.
Data Handling and Security
All personal and identity documents submitted during KYC verification are treated with the utmost confidentiality. Spin Castle Casino uses SSL encryption to protect data in transit. Documents are stored securely on encrypted servers with restricted access limited to compliance and KYC personnel only.
We do not share identity documents with third parties unless required by law, regulatory authorities, or payment processors for transaction verification purposes. All data retention follows GDPR principles and is deleted in accordance with our data retention schedule once the player relationship has ended.
Verification Failure and Account Closure
If verification documents cannot be authenticated, or if a player fails to provide required documentation within the specified timeframe, Spin Castle Casino reserves the right to suspend or close the account. Any funds remaining in the account will be refunded to the original payment method within 30 days.
Players who are identified as underage (under 18 years old) will have accounts immediately closed, and all funds returned. Accounts registered in restricted jurisdictions will also be closed in accordance with our Terms and Conditions.
Contact for KYC Queries
If you have questions about the KYC process, or if you are experiencing difficulties submitting documents, please contact our support team:
Email: [email protected]
Hours: 24/7 availability
Our compliance team will assist with any verification issues and provide guidance on acceptable document formats and submission procedures.