Spin Castle Casino Privacy Policy

Privacy Policy

About Our Privacy Policy

Spin Castle Casino ("we," "us," "our," or "the Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and gaming platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at spincastle-gb.uk and use our services.

We operate under licence number 34389464EU issued by Curacao authorities. Your privacy is a fundamental right, and we take our data protection obligations seriously in compliance with the General Data Protection Regulation (GDPR) and all applicable UK data protection legislation.

Please read this Privacy Policy carefully. If you do not agree with our data handling practices, you should not use our services. By accessing and using Spin Castle Casino, you acknowledge that you have read and understood this policy.

What Information We Collect

We collect various types of information in connection with the services we provide:

Registration and Account Data

  • Full name
  • Email address
  • Date of birth
  • Postal address
  • Telephone number
  • Username and password
  • Account preferences and settings

Transaction and Financial Information

  • Deposit and withdrawal transaction history
  • Payment method details (last four digits of cards, e-wallet identifiers)
  • Account balance and betting history
  • Gaming activity records
  • Bonus usage and promotional activity

Know Your Customer (KYC) Documentation

  • Government-issued identification (passport, driving licence, national identity card)
  • Proof of address (utility bills, bank statements dated within three months)
  • Source of funds documentation when required
  • Facial images for identity verification purposes

Device and Usage Information

  • IP address and location data
  • Browser type and operating system
  • Pages visited and time spent on site
  • Clickstream data and navigation patterns
  • Device identifiers and unique user identifiers
  • Login times and frequency

Cookies and Tracking Technologies

  • Session cookies for platform functionality
  • Persistent cookies for user preferences
  • Analytics cookies to understand user behaviour
  • Marketing cookies for targeted advertising
  • Third-party tracking pixels and web beacons

Customer Communications

  • Email correspondence and support tickets
  • Live chat transcripts
  • Feedback, surveys, and complaints
  • Social media interactions and direct messages

What We Do Not Collect

Spin Castle Casino does not intentionally collect sensitive personal data including:

  • Race or ethnic origin
  • Political opinions or affiliations
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic or biometric data for identification purposes
  • Health information or medical conditions
  • Sexual orientation or sex life information

We do not collect information about criminal convictions unless legally required for compliance purposes.

How We Use Your Information

Spin Castle Casino processes your personal data for the following legitimate purposes:

Account Management and Service Delivery

  • Creating and maintaining your player account
  • Processing deposits and withdrawals
  • Verifying your identity and age
  • Personalising your gaming experience
  • Providing customer support and resolving disputes
  • Sending transactional notifications (confirmation emails, statements)

Legal and Regulatory Compliance

  • Know Your Customer (KYC) verification procedures
  • Anti-Money Laundering (AML) and counter-terrorism financing checks
  • Fraud detection and prevention
  • Suspicious activity reporting to relevant authorities
  • Complying with legal requests from law enforcement
  • Maintaining compliance records for regulatory audits

Marketing and Communications

  • Sending promotional offers and bonus information
  • Advertising new games and features
  • Newsletter distribution
  • Personalised marketing based on your preferences and gaming history
  • Re-engagement campaigns for inactive players

Platform Improvement and Analytics

  • Analysing user behaviour and gaming patterns
  • Improving website functionality and user experience
  • Conducting statistical analysis and research
  • Testing new features and optimising performance
  • Generating aggregated, non-identifying statistics

Responsible Gaming

  • Monitoring for problem gambling indicators
  • Enforcing deposit, loss, and session limits
  • Managing self-exclusion requests
  • Identifying players at risk of gambling addiction

Marketing Communications and Opt-Out

Spin Castle Casino may send you marketing communications including promotional emails, SMS messages, and push notifications about special offers, new games, tournaments, and bonuses.

Your Opt-Out Rights: You have the right to unsubscribe from marketing communications at any time. To opt out, you can:

  • Click the "Unsubscribe" link in any promotional email
  • Update your notification preferences in your account settings
  • Reply to SMS messages with "STOP"
  • Contact our customer support team at [email protected]

If you opt out of marketing communications, we will continue to send transactional messages about your account, deposits, withdrawals, and customer service responses. You cannot unsubscribe from these essential communications whilst your account remains active.

How We Collect Information

We collect information through various methods:

  • Direct Collection: Information you provide when registering, updating your profile, contacting support, or participating in surveys
  • Automatic Collection: Information collected automatically through cookies, tracking pixels, server logs, and analytics tools
  • Third-Party Sources: Information from payment processors, identity verification services, and fraud prevention providers
  • Public Records: Information from publicly available sources for verification purposes

How We Share Your Information

Spin Castle Casino does not sell your personal data to third parties for marketing purposes. However, we may share your information with trusted partners for legitimate business reasons:

Payment Processors and Financial Institutions

We share payment information with PCI-DSS compliant payment processors to process deposits and withdrawals. These include Visa, Mastercard, cryptocurrency payment gateways, e-wallet providers, and banking institutions. Your card details are encrypted and not stored on our servers.

Identity Verification and Fraud Prevention Providers

We share registration data and identification documents with third-party KYC and identity verification services. These providers use your information solely to verify your identity and age in compliance with regulatory requirements.

Affiliate and Referral Programs

If you were referred to Spin Castle Casino through an affiliate partner, we may share limited information with that affiliate for commission tracking and fraud prevention purposes.

Legal Authorities and Compliance

We may disclose your personal data when required by law, including:

  • Court orders and legal proceedings
  • Law enforcement requests
  • Anti-Money Laundering and terrorism financing investigations
  • Regulatory inquiries from gaming authorities
  • Protection of our legal rights and the safety of our users

Business Partners and Service Providers

We share data with contractors who assist with:

  • Website hosting and technical support
  • Customer support and communication services
  • Analytics and reporting
  • Marketing and advertising
  • Compliance and audit services

All service providers are bound by confidentiality agreements and must process data according to our instructions.

Data Storage and Security

Encryption and Protection: Spin Castle Casino employs industry-standard security measures to protect your personal data:

  • SSL/TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • Secure authentication protocols and password hashing
  • Regular security audits and penetration testing
  • Firewall protection and intrusion detection systems
  • Limited employee access with role-based permissions

Data Retention

We retain personal data for the duration of your account and as required by law:

  • Active Accounts: Data retained whilst your account is active and for 12 months after closure
  • Transaction Records: Retained for 7 years for regulatory and tax purposes
  • KYC Documentation: Retained for 5 years as required by anti-money laundering legislation
  • Marketing Data: Retained until you unsubscribe
  • Support Communications: Retained for 3 years for dispute resolution purposes

After retention periods expire, data is securely deleted or anonymised. In some cases, we may retain data longer if necessary to comply with legal obligations or resolve disputes.

Your Rights Under GDPR

If you are a UK resident or EU citizen, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data Spin Castle Casino holds about you. We will provide this information in a structured, commonly-used, machine-readable format within 30 days of your request.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data. You may also update information directly through your account settings at any time.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your personal data. However, we may retain information if required by law, for regulatory compliance, or to resolve outstanding disputes.

Right to Restrict Processing

You may request that we limit how we use your personal data whilst we verify its accuracy or assess your other rights.

Right to Data Portability

You can request that we provide your data in a portable format so you may transfer it to another service provider.

Right to Object

You may object to processing of your data for marketing, analytics, or profiling purposes. We will cease such processing, unless we have a legitimate legal basis to continue.

Rights Related to Automated Decision-Making

You have the right to request human review of any significant decision made about you based solely on automated processing, including decisions related to account restrictions or bonus eligibility.

Withdrawing Consent

Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, contact us at [email protected] with details of your request and proof of identity. We will respond within 30 days.

Cookies

Spin Castle Casino uses cookies to enhance your experience and collect analytics data:

Essential Cookies

These cookies are necessary for website functionality and cannot be disabled. They enable login, account security, and session management.

Preference Cookies

These remember your settings and preferences, such as language selection, theme preferences, and sound preferences.

Analytics Cookies

We use Google Analytics and similar tools to understand how users interact with our site. This helps us improve functionality and user experience. These cookies do not identify you personally.

Marketing Cookies

These track your behaviour to display personalised advertisements on other websites. You can opt out of marketing cookies through our cookie consent banner or your browser settings.

Managing Cookies

You can manage cookie preferences through:

  • Our cookie consent tool on the website
  • Your browser's cookie settings
  • Browser extensions that block cookies
  • Opting out of analytics through Google Analytics opt-out

Please note that disabling essential cookies may prevent you from using Spin Castle Casino services.

Third-Party Websites

Our website may contain links to third-party websites including social media platforms, payment providers, and affiliate partners. This Privacy Policy applies only to spincastle-gb.uk. We are not responsible for the privacy practices of external websites. Please review the privacy policies of any third-party sites before providing personal information.

Children and Underage Protection

Spin Castle Casino services are intended for users aged 18 years and over. We do not knowingly collect or maintain information from users under 18. If we become aware that a minor has provided personal data, we will delete such information and terminate any associated account. Parents or guardians who believe a minor has registered should contact us immediately at [email protected].

International Data Transfers

Your personal data may be transferred to and stored in countries outside the UK and EU, including where Spin Castle Casino maintains servers and business partners operate. By using our services, you consent to such transfers. Where transfers occur, we implement appropriate safeguards including Standard Contractual Clauses and adequacy decisions to ensure your data remains protected.

Changes to This Privacy Policy

Spin Castle Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes via email or through a prominent notice on our website. Your continued use of our services following such notification constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about our data handling practices, please contact us:

Email: [email protected]
Response Time: We aim to respond to all enquiries within 10 business days

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection, at www.ico.org.uk.