Spin Castle Casino Terms & Conditions

Terms and Conditions

1. General

These Terms and Conditions ("T&C") govern your use of the Spin Castle Casino website and services located at spincastle-gb.uk (the "Website"). Spin Castle Casino is operated by Spin Castle Limited, a company registered and licensed under the jurisdiction of Curaçao with license number 34389464EU.

Spin Castle Casino reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice. Your continued use of the Website following any such changes constitutes your acceptance of the new Terms and Conditions. We recommend reviewing these terms regularly to stay informed of any updates.

By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and any other policies posted on the Website.

2. Account Registration and Use

Registration Requirements

To access the services offered by Spin Castle Casino, you must create an account. During registration, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You warrant that:

  • You are at least 18 years of age (or the legal age of majority in your jurisdiction)
  • You are legally allowed to participate in online gambling in your country of residence
  • The information you provide is true, accurate, and not misleading
  • You have the legal authority to enter into this agreement

One Account Per Person

Each player is permitted to hold only one active account at Spin Castle Casino. The creation of multiple accounts is strictly prohibited and constitutes a violation of these Terms and Conditions. Multiple accounts will be identified and closed immediately, and associated funds may be forfeited.

Inactive Account Policy

Accounts that remain inactive for a period of 12 consecutive months are subject to an inactivity fee. An inactive account is defined as one with no login activity and no deposits or withdrawals made during the specified period. Spin Castle Casino reserves the right to charge a monthly inactivity fee of up to £5 from dormant accounts, which will be deducted from any remaining balance.

3. Account Verification (KYC)

Spin Castle Casino is committed to maintaining the highest standards of customer due diligence and regulatory compliance. As part of our commitment to responsible gaming and anti-money laundering regulations, we require all players to complete Know Your Customer (KYC) verification.

Required Documentation

To verify your account, you must provide the following documents:

  • Proof of Identity: A valid government-issued photo identification document such as a passport, national identity card, or driving license
  • Proof of Address: A recent utility bill, bank statement, or official correspondence dated within the last three months showing your name and residential address

Verification Process

Documentation must be submitted through your account dashboard. Spin Castle Casino reserves the right to request additional documentation at any time to verify your identity or to comply with regulatory requirements. The verification process typically takes between 24 and 72 hours.

Failure to provide satisfactory documentation may result in account restrictions, including the suspension of withdrawal functionality until verification is complete.

4. Deposits

Accepted Payment Methods

Spin Castle Casino accepts the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard)
  • Cryptocurrencies (Bitcoin, Ethereum, Litecoin)
  • E-wallets (WebPayz, Cashlib, Open Banking)

Deposit Requirements

The minimum deposit amount is £15. Deposits must be made from accounts held in your own name. You are strictly prohibited from depositing funds using third-party payment methods, stolen payment cards, or credit facilities. Any deposits made in violation of this requirement may be confiscated without refund.

Spin Castle Casino does not accept credit or borrowed funds. All deposits must be made using your own legitimate payment instruments.

Deposit Processing

Deposits are processed immediately upon successful completion of the transaction with your payment provider. However, some payment methods may require additional processing time depending on your bank or payment provider.

5. Withdrawals

Withdrawal Limits and Requirements

The minimum withdrawal amount is £100 per transaction. Withdrawals are subject to a maximum monthly limit of £20,000 per calendar month. Any withdrawal requests exceeding this limit will be queued for processing in the following month.

All accounts must be verified before any withdrawal can be processed. Unverified accounts will have withdrawal functionality restricted until verification is complete.

Withdrawal Processing Times

Withdrawal requests are typically processed within 24 to 48 hours from the time of submission. Processing times may vary depending on your payment method and financial institution. Cryptocurrency withdrawals are processed within the same timeframe, subject to blockchain confirmation times.

Withdrawal Methods

Withdrawals will be processed to the same payment method used for deposits where possible. If the original deposit method is no longer available or viable, we may request alternative payment details to process your withdrawal.

6. Restricted Countries and Jurisdictions

Spin Castle Casino does not offer services to residents of the following countries and jurisdictions:

  • United States of America and its territories
  • France
  • Spain
  • Italy
  • Israel
  • United Kingdom
  • Netherlands
  • Canada
  • Australia
  • Any other country where online gambling is prohibited by law

If you are a resident of a restricted jurisdiction, you are not permitted to create an account or use the services offered by Spin Castle Casino. If we identify that you are accessing our services from a restricted jurisdiction, your account will be closed and any remaining balance will be refunded to the original payment method.

7. Anti-Money Laundering (AML) and Know Your Customer (KYC)

Spin Castle Casino is committed to complying with all applicable anti-money laundering and counter-terrorist financing regulations. We employ comprehensive Customer Due Diligence (CDD) procedures to verify the identity and legitimacy of all customers.

All account holders are required to provide satisfactory proof of identity and address as outlined in Section 3 of these Terms and Conditions. Spin Castle Casino reserves the right to conduct enhanced due diligence on any account, request additional documentation, monitor transactions, and report suspicious activity to the relevant authorities as required by law.

Failure to comply with KYC requirements, providing false or misleading information, or engaging in suspicious transaction patterns may result in account closure and the forfeiture of funds.

8. Responsible Gaming

Our Commitment

Spin Castle Casino is committed to promoting responsible gaming practices and ensuring the wellbeing of our players. We provide a range of tools and resources to help you maintain control over your gaming activities.

Deposit Limits

You may set daily, weekly, or monthly deposit limits on your account. These limits can be adjusted or removed by contacting our customer support team at [email protected]. Deposit limits become effective immediately upon submission.

Loss Limits

You may set loss limits to control the amount of money you are willing to lose over a specified period. Once a loss limit is reached, your account will be automatically restricted from further play until the next designated period begins.

Session Time Limits

You may set session time limits to restrict the duration of your gameplay. You will receive notifications when your session is about to expire, giving you the opportunity to log out.

Self-Exclusion

If you feel that your gambling is becoming problematic, you may request self-exclusion from your account. Self-exclusion is a voluntary measure that will prevent you from accessing your account for a period of time ranging from 6 months to permanently. Self-exclusion requests can be submitted through your account dashboard or by contacting our support team.

Cooling-Off Period

You have the right to request a cooling-off period of up to 48 hours, during which your account will be suspended and you will be unable to access the Website or place any wagers. This is separate from self-exclusion and can be used as a temporary measure to regain control.

Help and Support

If you require help or support regarding problem gambling, the following resources are available:

  • BeGambleAware.org: A national resource for problem gambling support and information
  • GamCare: Provides free and confidential advice and support for problem gamblers
  • Gambling Therapy: Offers free support and counselling services for individuals affected by problem gambling

9. Data Protection and Privacy

Spin Castle Casino is committed to protecting your personal data and respecting your privacy rights. All personal information collected during registration and account use is handled in accordance with our Privacy Policy and applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Your data will be processed only for legitimate business purposes, including account verification, fraud prevention, regulatory compliance, and customer support. For comprehensive information about how your data is collected, used, and protected, please refer to our Privacy Policy.

10. Complaints and Dispute Resolution

Complaints Procedure

If you have a complaint regarding Spin Castle Casino or any aspect of our services, please contact our customer support team at [email protected]. Our support team is available 24/7 to assist you.

When submitting a complaint, please provide:

  • Your account username and registered email address
  • A detailed description of the issue or complaint
  • The date and time the incident occurred
  • Any relevant account numbers or transaction references
  • Supporting documentation or screenshots if applicable

Resolution Timeline

All complaints will be acknowledged within 24 hours of submission. Spin Castle Casino will investigate your complaint thoroughly and provide a resolution within 14 days whenever possible. Complex complaints may require additional investigation time, in which case you will be notified of the expected timeline.

Escalation

If you are dissatisfied with the resolution provided by our customer support team, you may escalate your complaint to our management team by clearly marking your correspondence as an escalation request.

11. Bonus Policy

Welcome Bonus

New players at Spin Castle Casino are eligible for a welcome bonus of 400% up to £2,000 plus 200 Free Spins on selected games. To qualify for this bonus, you must:

  • Be a new player who has not previously held an account with Spin Castle Casino
  • Complete the registration process and verify your identity
  • Make a qualifying deposit of at least £15
  • Enter the promotional code CASTLE1 at the time of deposit

Wagering Requirements

All bonus funds and Free Spins must be wagered a minimum of 25 times before withdrawal. This means that the bonus amount (or winnings from Free Spins) must be played through 25 times before you can withdraw the funds.

Game Contributions

Different game categories contribute differently toward wagering requirements:

  • Slots: 100% contribution
  • Table Games: 10% contribution
  • Live Casino: 0% contribution

Maximum Bet Restriction

While playing with bonus funds, the maximum bet per spin or hand is limited to £5. Bets exceeding this limit may result in forfeiture of the bonus and any associated winnings.

Bonus Expiry

Bonus funds must be used within 30 days of receipt. Any unused bonus will automatically expire and be removed from your account after this period.

Bonus Abuse Policy

Spin Castle Casino reserves the right to cancel any bonus or forfeit associated winnings if we identify that a player is engaging in bonus abuse. Bonus abuse includes but is not limited to:

  • Placing bets exceeding the maximum bet limit
  • Exploiting glitches or errors in the system
  • Using unfair or unethical practices to accumulate bonus funds
  • Rapid deposit and withdrawal cycling to claim multiple bonuses
  • Colluding with other players or using multiple accounts to claim bonuses

12. Limitation of Liability

Disclaimer of Warranties

The Website and all services provided by Spin Castle Casino are offered on an "as is" and "as available" basis. Spin Castle Casino makes no warranties, express or implied, regarding the Website, services, or any content provided, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Damages

To the maximum extent permitted by law, Spin Castle Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or services, even if we have been advised of the possibility of such damages.

Our total liability to you in connection with these Terms and Conditions shall be limited to the total amount of deposits you have made into your account in the 12 months preceding the claim.

Third-Party Content

Spin Castle Casino is not responsible for any third-party content, services, or products linked to or advertised on our Website. Your use of third-party services is at your own risk and is governed by the terms and conditions of those third parties.

13. Intellectual Property

All content on the Spin Castle Casino Website, including but not limited to text, graphics, logos, images, and software, is the property of Spin Castle Casino or its content suppliers and is protected by international copyright and intellectual property laws.

You are permitted to view and print content from the Website for personal, non-commercial use only. You are prohibited from reproducing, modifying, distributing, or transmitting any content without the prior written consent of Spin Castle Casino.

14. Termination of Account

Spin Castle Casino reserves the right to suspend or terminate your account at any time if:

  • You violate these Terms and Conditions or any other policies
  • You engage in fraudulent or dishonest conduct
  • You are located in a restricted jurisdiction
  • You are under the legal age of majority
  • You are identified as a problem gambler or have self-excluded
  • Your account is inactive for an extended period
  • We suspect money laundering or other illegal activity

Upon account termination, any remaining balance will be refunded to your original payment method, less any outstanding debts or fees owed to Spin Castle Casino.

15. General Provisions

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any legal action or proceeding relating to these terms shall be resolved in accordance with Curaçao law.